SHIPPING 

The delivery cost is flat rate for shipping within the continental united states. * After the order is placed I will begin working to complete the order within the estimated lead time. After shipping the item(s), you will receive a confirmation email with a tracking number. Signature will be required upon delivery unless otherwise requested.

Shipment time is determined by size, with larger items requiring more time to properly prepare them for travel. The approximate timeline is 1-2 weeks after the piece is finished.

In the case of large orders that include three or more of the same, a custom shipping quote can be requested.

* EXCEPTIONS

The Ovaloid table is delivered and assembled by me personally. I am only able to deliver within California at the moment. Special arrangements and shipping can be requested for orders outside the state.

If you live in a remote area, including islands, shipping estimate may be longer. Remote service areas may be subject to additional shipping fees. 

INTERNATIONAL ORDERS

A full quote for the items + shipping can be requested for orders outside the continental united states.

Customer is responsible for duties and taxes and will be notified of final charges immediately as they are assessed. Final costs are determined by customs authorities at the time of import. If you are in need of special shipping instructions or a specific time frame, please contact me directly at cody@cementist.com

AVAILABILITY

The estimated production or lead time for each product is listed on the product page. Lead times are “best estimate” and may change depending on the weather or season, please understand if there are unexpected delays.

RETURN POLICY

All sales are final as these items are made to order. If damaged upon arrival please email cody@cementist.com with the subject line “damage” within 3 days. Please attach a photo of the damaged item. If an order is lost or stolen please contact the shipping carrier directly to file a claim. The item(s) are ensured for its value by the shipping company.

EXCHANGES

Concrete is in many ways a natural product. Each casting and subsequent polishing produces a unique object with slight deviations from the mean, approximated by the pictures. Due to this I am unable to offer exchanges.

If you have additional questions please don’t hesitate to reach out.